Conditions of Purchase

Don’t give this a swift glance, please take the time to read and understand the below before purchasing. I’m keeping you safe <3

All products bought are done so at your own discretion. Dark Times and Dianne Tanner are not responsible for any reactions you may encouter from using Dark Times Apothecary products. All ingredients for all products are listed in full, along with basic guidelines for use and any known safety precautions you need to be aware of before using products. It is your responsibility as the customer to read these, and to decide if the products are suitable for you to use. If you are unsure, always do your own research or speak with a trained medical practitioner before purchasing and using any of our products.

This information and advice is clearly listed on the homepage and all product listings on the website for your information and it is your responsibility to do so.

By agreeing to these terms and conditions you accept risk and responsibility yourselves, and agree that Dark Times Apothecary and Dianne Tanner are not liable for any issues that may arise.

Basically you’re confirming that you have taken the proper adult steps before clicking purchase, and that we aren’t going to have any issues down the line. You’re agreeing that I’ve given you all the info you need to safely purchase and use Dark Times products – and that you have read this info.


Privacy Policy or How We Use Your Info

At Dark Times we are committed to keeping your information safe and ensure that it is handled in accordance with the Data Protection Act of 2018. To ensure you know exactly how we look after your data we’ve created this Privacy Policy to let you know in clear and simple terms when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to other parties and how we keep it secure.

We collect your personal information when you place an order – this is kept on file for the purpose of that sale only, are kept secure and are never shared elsewhere. If you have set up an account at the time of purchase, you can go in and edit your own information at any time. We don’t share it with anyone else, or to be honest, even look at it once we’ve processed your order ourselves.

We use a third-party provider called Mailchimp to deliver the newsletter. If you receive this mailout, it’s because you’ve either opted in to receive it by subscribing using the forms on this site, via the Instagram page or shop page. We don’t do any data harvesting via any other method, and we never have. You can unsubscribe to this mailing list or update your information at any time by clicking the link at the bottom of any of our mailouts, or by emailing the address below.

The hosts and providers of this website, WordPress, use cookies to provide us with analytics of our site traffic. By using our site you consent to the use these cookies (small packets of information sent to your computer via the site provider) and the information they provide us with.

You are entitled to view, amend or delete entirely the personal information that we hold . Please email your request to [email protected], and we will action ASAP.


Shipping

All items are shipped every week on Tuesday. You will receive notification as soon as your purchase is on its way. You will also receive an email with the ingredients, directions and safety information of any products you have purchased. This means you have that information on file to refer to whenever you need.

All items are shipped worldwide via First Class Royal Mail post. Please note that items are not covered for loss unless you upgrade shipping. Any items lost in transit will not be refunded or re-sent. I encourage you to upgrade to recorded delivery if you have problems with things going missing. (It’s really easy to do at checkout!)


Payment

Payment is securely taken via PayPal. As above, we don’t use your information stored in any way, other than to make checkout faster for you when you visit again.


Returns/Refunds

If there are any issues with your product on arrival, please raise these via email within three days of reciept. We do not accept returns on Dark Times Apothecary products if they have been opened or used.

But we’re nice, reasonable people so if you do have any issues, just let us know as soon as you get your parcel and we’ll sort.